ISO 20000-1:2018 is correct for any service provider, large or little, UN agency needs to supply assurance among the standard of the services they deliver. It’s normally used for IT services, facilities management and business services to help guarantee effective and resilient services in today’s dynamical service delivery setting.

ISO 20000-1:2018 is that the simplest follow framework for a service management system that helps you to supply an everyday, reliable service. It supports you to implant a service lifecycle strategy into your organization - providing best follow steering on the thanks to manage your portfolio of services so as that they keep current and add worth.

ISO/IEC 20000-1 (formerly BS15000) is the international standard specifically for IT service management system. The standard identify and manage key processes related to the efficient delivery of information technology services to meet the business needs of customers.